FAQ

 

 

Delivery

How long will it take for my order to be delivered?

We endeavour to deliver your goods within 1-4 working days of placing an order. Please click here for accurate delivery timescales based on delivery address.

How much will my delivery cost?

DPD courier service to one UK Address is £5.60 (inc vat). Costs are displayed at checkout.

What countries do you deliver to?

We only dispatch to UK addresses as standard. For delivery costs specific to a country outside of the UK, please contact us with your details and we will give you an accurate cost.  If you would prefer to speak to us over the phone, you can contact us on 0333 200 5245.

Can I track my delivery?

Upon dispatch you will be sent an e-mail with your unique DPD tracking number. Using the following link you can follow your delivery progress: http://www.dpd.co.uk.

Will my products arrive at the same time?

Where possible, we try to deliver in one go. However if there is a stock shortage on a particular item, we will send out multiple shipments. You will not be charged for any additional shipping costs.

Can I contact someone about my order?

If you need to contact someone regarding your order please contact us. If you would prefer to speak to us over the phone, you can contact us on 0333 200 5245.

Returns and cancellations

What happens if I have been sent the wrong items?

You must inform us within 5 working days of receiving an incorrect order what items you want to return. We will send you a returns document that needs completing and then we will arrange collection of the goods. If you inform us after 5 working days, we cannot accept returns.

What happens if my order/package arrives damaged?

If your order is damaged please contact us and we will arrange collection of the damaged items. Once these items have been processed at our warehouse, you have the option of either a refund or a replacement item.

Can I return a faulty item?

We promise to refund, or exchange any items that are faulty within 30 days from date of delivery. The faulty item will be inspected before refund/exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A refund will not be issued if the item has been misused in anyway and this has caused the fault. For further information, please refer to our Terms and Conditions.

Please include a copy of your packing slip in your package detailing which items are to be returned for a refund/exchange.

Please return your items to:

BBC River City Returns Department
4 Whitehall Cross
Leeds
LS12 5XE

Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to14 working days to process your return from the time it is received at the returns department.

If you are returning items for a refund because they are faulty we will refund you the price you paid for the item (including delivery charges) and any reasonable costs incurred by you in returning the item to us.

Can I cancel my order?

You can cancel this contract up to 14 days following the day on which we deliver your order to you.

For more information please see our Terms and Conditions or Cancellation Instructions Form. Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name or team number) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.              

Ordering

 

What payment methods do you accept?

We accept payments by credit card.

How secure is it to use my credit/debit card with online payments?

Card details are sent directly to our card processing provider, encrypted using their SSL certificate. At no point in the ordering process are credit card details stored by our website.

Product

 

What branding processes do you use to apply logos to garments?

We use several processes to apply logos to garments and other items.

Embroidery- A logo or image is stitched on to a garment utilising an embroidery machine.

Transfer print- An image is printed on to a specially coated transfer paper. The printed paper is then placed face down on to the fabric, heat is applied and the image is transferred to the fabric.

Screen print- Most commonly used to print logos on to clothing, the logo is applied using a screen that has been stretched on to a frame and to which a stencil has been affixed. The ink passes through the screen and the stencil determines the image that is printed.

 

Admin

What if I have forgotten my login details?

You can reset your password on the website by clicking on 'Forgotten your password?' on the login page and following the instructions. If you need further assistance with your account or anythign else please contact us using our contact form and we will be happy to help.

Please note that new passwords can only be issued by email to the acocunt address.

How do I check my order history?

Please login in to access your account and order history.

Legal

What is your privacy policy?

Click here to see our privacy policy.

What is your cookie policy?

Please click here to see our cookie notice.

What are your terms and conditions?

Please click here to see our terms and conditions.